Privacy Policy

This Privacy Policy applies to all websites, services, and repair solutions provided by Truck Systems Limited (“we”, “our”, “us”). It explains how we collect, use, store, and share your personal information, and outlines your rights regarding access and correction.

By using our website or any of our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. We may update this Policy from time to time. Any changes will take effect once published on our website.

What Personal Information We Collect

“Personal information” refers to any data that can identify you, such as your name, contact details, email address, phone number, vehicle registration, and any payment information you provide.

This Policy does not apply to non-identifiable information (e.g. anonymised or aggregated data).

How We Collect Your Personal Information

We collect information in the following ways:

Information You Provide Directly

When you book a repair, request a quote, or interact with our website, you may provide personal information such as your name, phone number, email, vehicle details, or company name.

Information Collected Automatically

We automatically gather certain information when you visit our website, such as your IP address, browser type, and pages visited. Cookies and similar technologies help us understand how users interact with our site to improve functionality.

Information from Third Parties

We may collect or verify personal details from trusted sources such as business directories or public databases (e.g. Companies Office NZ) to provide better, more accurate services.

Why We Collect and Use Personal Information

• We collect and use personal information to:
• Provide and manage truck repair and maintenance services
• Schedule bookings and appointments
• Communicate service updates or provide support
• Personalise and improve your customer experience
• Manage accounts, invoices, and payments
• Detect or investigate fraud and ensure compliance
• Send service-related or promotional communications (as per your preferences)
• Maintain internal business records or compliance logs

We only process your information on legal grounds such as:

• Your consent
• Contractual obligations
• Legitimate business interests
• Legal or regulatory compliance

Who We Share Your Information With

We do not sell your personal information. We may share it only when necessary with:

• Internal team members for service delivery
• Trusted third-party providers (e.g. IT support, payment processors)
• Regulatory bodies or legal authorities if required
• With your explicit consent, to other parties

International Transfers

Some personal information may be stored or processed in countries outside of New Zealand. In such cases, we take appropriate steps to ensure your data remains protected under similar privacy standards.

If you are based in the EEA, we implement lawful mechanisms for cross-border transfers, such as standard contractual clauses or agreements with approved safeguards.

How We Protect Your Information

We take your privacy seriously. Truck Systems implements appropriate security measures to protect your data from unauthorised access, alteration, loss, or misuse—both online and in our physical service centres.

How Long We Keep Your Information

We retain personal data only as long as necessary to:

• Provide services and support
• Meet legal, tax, or compliance obligations
• Maintain business records

Once your data is no longer needed, we delete or anonymise it securely, unless you request otherwise.

Your Rights and Choices

You have the right to:

• Access your personal information
• Correct or update any inaccurate details
• Request deletion or restriction of your data
• Withdraw consent for marketing communications at any time

To exercise your rights, please contact us using the form on our Contact Us page.